Evervine

When will I receive my subscription box?
Your first subscription box is usually dispatched within 3-5 business days of your initial order. For ongoing subscriptions, boxes are shipped in the first week of each calendar month, and you’ll be notified by email when your wine is on the way.

We work with trusted UK couriers to ensure timely, safe delivery. You’ll receive a tracking link to monitor your parcel, and in the rare event of delays or issues, our customer service team is here to help promptly.

Can I change my delivery address?
Yes, you can update your delivery address anytime via your Evervine account. Simply log in, head to your account settings, and make sure to save your changes.

To ensure the update applies to your next box, please make changes at least five days before your billing date. If you're unsure, drop us a message and we’ll confirm everything’s set.

Do you deliver outside the UK?
Currently, Evervine subscriptions are only available within the UK. This helps us keep shipping efficient and reliable, especially when it comes to handling wine.

We are exploring options to expand internationally in the future. If you’re outside the UK and would like to be notified when we do, feel free to get in touch.

Can I pause or skip a delivery?
Yes, Evervine gives you full flexibility. If you're away or want to take a break, you can pause your subscription or skip a month from your account dashboard.

Just make sure to do this at least five days before your next billing cycle. This ensures we don’t process or dispatch your next box.

How do I cancel my subscription?
You can cancel your subscription at any time through your account. Simply go to your subscription settings and follow the cancellation steps, no questions asked.

If your next box has already been charged or shipped, cancellation will apply to future boxes. We're always happy to help make changes manually if you have trouble.

Can I change the number of bottles in my plan?
Yes, you can switch between 3, 6, 9, or 12 bottle plans depending on your preferences and budget. Log in and adjust your plan under “Manage Subscription.”

Changes must be made before your next billing date. You’ll see your updated price and delivery schedule reflected immediately in your dashboard.

Can I choose the wines I receive?
Evervine curates your selection each month to highlight sustainable, small-batch producers from around the world. Our team hand-picks every bottle for quality, seasonality, and variety.

This curated experience is part of what makes the subscription special. While we don’t offer custom selections at this stage, customer preferences help guide future curation.

Are all the wines sustainably sourced?
Yes, sustainability is at the heart of what we do. We work with independent winemakers who use eco-conscious practices - from organic farming to minimal intervention methods.

We believe these small-scale producers deliver not only ethical wine but truly exceptional quality. Each bottle in your box is a reflection of that mission.

Will I get repeats or the same wines again?
Not likely. Each month brings a fresh, themed selection of wines. We track past shipments to avoid sending the same wine twice unless it's a standout favorite or part of a special collection.

If we ever re-feature a wine, it’ll be clearly marked, and only because customers loved it the first time around.

What happens if a bottle arrives broken or damaged?
If a bottle is damaged in transit, please take a photo and contact us right away. We’ll investigate and offer a suitable resolution — whether that’s a refund, replacement, or account credit.

We package each box securely to prevent this from happening, but we’ll always make it right if things go wrong in delivery.

What if I don’t like a wine I receive?
Taste is personal, and trying new things is part of the Evervine experience. While we can’t refund wines based on preference, we do welcome feedback and use it to shape future boxes.

However, if a bottle is faulty — for example, corked or oxidised — please let us know. We'll happily credit or replace it.

How do I request a refund?
For issues like damaged goods or shipping errors, reach out to our customer service team within 7 days of receiving your order. Include your order number and a clear explanation (and photo if applicable).

Once we’ve reviewed your case, we’ll confirm the next steps. Refunds are processed within 5 working days of approval.

How do I update my card or payment info?
Log into your Evervine account and go to “Billing Details.” From there, you can securely update your card information or switch payment methods at any time.

Be sure to make changes before your next billing date to avoid any issues. If you encounter any problems, our team can assist quickly.

Can I view my past orders or invoices?
Yes, your full order history and invoices are available in your account dashboard. Just log in, go to “Orders,” and you’ll be able to download invoices as PDFs.

This is handy for personal records, gifts, or if you need documentation for work or tax purposes.

Why was my card declined?
There are a few common reasons: an expired card, insufficient funds, or a mismatch with your billing address. First, check your card details and try again.

If problems persist, contact your bank or card provider. You can also switch to a different card or payment method in your account settings.

Is the packaging recyclable?
Yes, we use recyclable cardboard, biodegradable inserts, and minimal plastic. Our boxes are designed to be both premium and planet-conscious.

We’re always looking to improve our materials and processes, so if you have ideas or feedback, let us know.

What steps does Evervine take to reduce its footprint?
We work with producers who prioritise organic, biodynamic, and low-intervention methods. This means better soil health, fewer chemicals, and long-term environmental care.

Additionally, we keep our logistics lean, consolidating shipments and minimising unnecessary packaging to keep our carbon footprint as low as possible.

Do you support local winemakers?
Absolutely. While our selection is global, we focus on small-batch, often family-run producers. Many of them are local to their regions and champion indigenous grape varieties and traditional methods.

Supporting these winemakers helps preserve culture, community, and sustainable viticulture for generations to come.

Can I gift a subscription?
Yes, you can easily gift 1, 3, or 6-month subscriptions. Just choose “Gift” at checkout, enter the recipient’s delivery details, and add a personal message.

The recipient will receive a beautifully packed box with your note included. Gift plans are prepaid and do not renew unless you choose to extend them.

Will the gift recipient be contacted ahead of time?
Not unless you choose. You can opt to send them a heads-up email, or keep it a surprise. We won’t contact them without your instruction during the gifting process.

This ensures the unboxing is as special as it should be. You’ll also receive confirmation when their gift is dispatched.

Can I add a personal note or message?
Yes, every gift subscription includes the option to add a custom message. We’ll print it on a premium card and include it in the first box.

It’s a great way to add a personal touch to your gift and make the recipient feel truly special.